EXCHANGE & RETURN POLICY

If you find yourself dissatisfied or required to change your purchase in some way, you are entitled to request a refund.

My Gold Gift is able to refund merchandise purchases within 90 days of delivery. In order to be a valid return, the product must be sent back to MyGoldGift in its original package. There must be no signs of use, abuse or misuse of any kind. The ordered product must be returned to us by Certified Mail. If you would like to make a return please email for a return authorization at support@mygoldgift.com (no refund will be granted without return authorization) 

Once the product has been deemed an eligible return,MyGoldGift will refund the customer the funding spent on the returned products minus shipping and packaging. We advise you to make every reasonable effort to ensure the delivery of the returned goods. If the refund request is approved, the funds will be distributed to the User within 7 days of the refund request. Any item deemed unsuitable for resale due to different packaging, misuse, alterations or damage will not be accepted by MyGoldGift

and will be returned to the customer. If you wish to exchange the items you purchased for a different size or colour, please contact us. You may be required to pay duties, taxes and other applicable fees during the exchange process, and said exchange depends on the available stock at MyGoldGift. Please note that custom made items cannot be refunded or exchanged as they are made specifically at your request. 

Gift Returns

If you are returning an item you have received as a gift, you may return said item in exchange for store credit, which will be credited toward a purchase you can make through the online store within one year of exchange. You will be responsible for paying any additional cost differences, shipping costs or other applicable fees. For any further inquiries about these or any other policies we have, please don’t hesitate to contact us

Faulty Product

We are happy to exchange or refund faulty products provided that we are formally informed by an e-mail within 90 days of receiving the items. However, the exchange process can take up to 10 days. In the event of a faulty product or shipment we will cover the shipping costs. For correspondence please use support@mygoldgift.com .

Changing your Mind

It is okay to change your mind. We are happy to exchange or refund your order. However, we must be informed within 10 days of receiving your items. If you are willing to return or exchange some of your items please use support@mygoldgift.com

Please note that for returns or refunds, the buyer will bare the cost.
The buyer must use registered/track-able shipping services and inform MyGoldGift with the tracking number.

Cancellation Policy

Once your order has been submitted we are immediately beginning the process of production of your personalized items.

Since each item is uniquely made for our customers and we start production straight away, please let us know up to 2 hours after placing your order if you want to cancel it. Please be advised that after 2 hours, we are able to offer either exchange or store credit. To cancel your order, please contact our customer service.

Cancellation is only possible before item has shipped.

Cancellations will be processed on the day we receive your cancellation request.

MyGoldGift reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.