SHIPPING POLICY 

At MyGoldGift, we are committed to providing our customers with a seamless and enjoyable shopping experience. Please review the following information regarding our shipping and delivery policies:

Processing and Production Time: All personalized items require 1-2 days for production at this time. Our turnaround time is an estimation, never a guarantee due to the unforeseen intake of orders at any given hour of the day. Once your item is completed, inspected and packaged, an automated email will be sent to you containing tracking information.

Shipping Options: We offer two shipping options for our customers:

1. Standard Shipping: Sent through USPS First Class Mail. This shipping method is free for United States orders. 

2. Expedited Shipping: Sent through UPS or Fedex (whichever is faster). This shipping method is available for an additional fee at checkout.

Please note that expedited shipping does not include expedited production since the product has to go through manufacturing. Expedited orders are prioritized and are first in line for production.

Order Processing: Once you place your order, you will receive a confirmation email. You will have 3 hours to make any changes or cancellations to your order. After the 3 hour processing time, we will update you every step of the way via email. You will receive an email when we have finished designing your item, once production has started, once we start quality testing, and once your items are ready to be packed & shipped.

Tracking and Delivery: You can check the status of your items at any time with our Tracking Page. When your package has shipped, you will receive another email with the shipping confirmation email and a tracking number to follow your package as it makes its way to you.

Estimated Delivery Time: Be advised that many factors contribute to delivery time. We will be sure to ship orders out within the time frames that are listed on each product’s page. Personalized & handmade items take approximately 3 to 5 business days for delivery. Once an order has been shipped, please allow 5 business days for arrival.

International Shipping: Standard International shipments are shipped with the most economic methods available based on location. The average delivery time for standard international orders is roughly 1-5 days for personalized items. Expedited Shipping options are also available at checkout. (UPS & FEDEX).

We offer up to 1-2 business days arrival for our UK customers due to our production power. 

Packaging: All MyGoldGift accessories come in a small branded gift box—perfect for gifting. You may also choose to add larger branded gift box with a Gift Bag to your order.

Shipping Insurance: MyGoldGift is not liable for lost, damaged, or stolen items. You may add Shipping Protection to ensure your items are insured.

We are always happy to answer any questions or concerns you may have regarding shipping and delivery.

Please contact us at support@mygoldgift.com for assistance.